Like everyone else, I usually do not have much luck with technical support. Usually you get the run around. You get people reading cue cards and not even knowing what they mean. And my personal favorite, you get to talk to a good ole "Americans" named James who just happens to have thick Indian accents. Why do they do that? Do they think they can fool us into thinking we are talking to someone in the United States.
Anways, this post is not a complete rant. That tangent has been explored a million times over by countless bloggers. What I want to do is commend Adobe for its outstanding technical support. Seriously. I'm not being sarcastic (for a change).
I recently tried to upgrade my home version of Adobe Creative Suite from version CS2 to version CS3, but when I entered my CS2 serial number to upgrade it would not work. Turns out I had bought the wrong upgrade package and should have spent quite a bit more money. "James" explained this to me and was very understanding. He then talked to his supervisor and made a one time exception so that I did not have to shell out even more money for the upgrade. That completely made my day. I thought I was out another couple hundred bucks. Go James!